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 Below are a list of the 12 most frequently asked questions that we receive from our guests. To see the answer to the question, simply click on the question, and the page will scroll to the answer. Of course, if your specific question can't be found below, we'll be happy to answer it individually. To ask a different question by email, click on the Contact Us link below and we'll respond within 24 hours.
 1. What do I bring with me? Each FloridaVillas.ca property has been carefully furnished and equipped to ensure that you have a terrific vacation. Included in every property that we provide to guests are:
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2. When should I take pool heat? All FloridaVillas.ca properties offer pool heat as an option. Pool heat is not inclusive. We recommend that pool heat be chosen (if you intend to use the pool) between October and May. Pool heat is preset to the desired temperature for that particular property and cannot be adjusted. A pool blanket is provided as standard on heated pools, which should cover the pool when not in use to retain the heat (especially overnight!). All properties that have pool heat as an option show the charge on the pricing grid on the property description page or on their individual web site. Top of Page
3. Which Villas are the best? There is no one correct answer to that question. Each of our homes are different and unique. FloridaVillas.ca can match your preferences to the perfect home. More importantly we'll make sure your rental villa will meet or exceed your expectations and requirements. Top of Page
4. Is Maid Service included? FloridaVillas.ca properties are rented to guests on a "Self-catering" basis. Each and every FloridaVillas.ca property is cleaned and inspected prior to arrival, and on departure of every guest party. For your convenience and hygiene, each home is provided with a vacuum cleaner, dishwasher, washing machine, dryer, mop, brush and pan for maintaining the property cleanliness during your stay. All homes are treated regularly for insects, and the pools are treated to maintain their cleanliness. Some guests that stay for a longer period (over 10 days) request a mid-term clean, which can be arranged in advance through our office for a standard fee. Top of Page
5. When do I make payments? A full set of our rental terms and conditions can be found by clicking here. In brief, your deposit payment is due within 7 days of making your provisional booking, to confirm and hold the booking. Final payment of all rentals, options, tickets and taxes are due 21 days prior to the arrival date. The security deposit is either due at the time of final rental payment. We request a credit card authorization 7 days prior to arrival, which is automatically credited back to your credit card within 1 week after departure (providing there are no damages). Top of Page
6. When do I get my security deposit back? Where a Guest makes payment for their vacation stay with FloridaVillas.ca by credit card, we do not take the payment from the card, but take an authorization only. This authorization sum automatically lapses approximately 1 week after your departure date. Where damage or a breach of the terms and conditions is found to have taken place, this is deducted from the security deposit prior to refund. In the case of credit card payment, FloridaVillas.ca will deduct the sum from the authorization. Top of Page
7. How close is the property to Disney? To help you decide which of our fabulous properties is right for your family vacation, we provide two areas of information about the proximity of your property to the major attractions in Kissimmee and Florida. On the description pages that you reach from our gallery page, and on the individual web sites, you will find a description of the property and its location, miles to Disney or nearest attraction center. You'll also find a link button on each property summary page to show the location of the property on a map, with its own more detailed description of the sub-division where the property is located. From our front page, you can also click on the "Locations" link in the General Information section - that will show you details of each of the sub-divisions, communities and resorts where FloridaVillas.ca has properties located. Top of Page
8. Is there a phone at the property? All FloridaVillas.ca properties are equipped with at least one phone for outgoing and incoming calls. Our arrival pack provides the telephone number of the house for your use. When requested, we can provide the telephone number of the property that you are staying at one week before arrival, so that you can let family, friends and work know where you can be contacted. All telephones in each property us the "Like Home Dialing" system. The system allows the guest to set up the telephone to make outgoing calls to any destination, without the need for time-consuming credit card calls, with direct dial, just like dialing from your own home telephone. Call rates are similar to those found in hotel rooms. However we recommend that guests purchase a telephone credit card for use while on vacation at one of our properties. These offer excellent value for money. Local calls are provided at no charge. Top of Page
9. How do I book with FloridaVillas.ca? There are many ways to book the perfect vacation property for you and your family with FloridaVillas.ca.
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